What you need to know

Frequently Asked Questions

We pride ourselves on providing excellent, personal customer service and a fabulous shopping experience. We love to help you find that perfect gift — or maybe a special treat just for you. If you have a question or problem, we want to be sure you get help promptly.

Here is some commonly requested information. If you can’t find what you’re looking for, don’t hesitate to get a hold of us: villageshopwhitefish@gmail.com or 406-862-3200.

Can you help me select something?

If you need ideas, inspiration or just some good ol’ fashioned advice, please drop us a line at villageshopwhitefish@gmail.com and we will be happy to guide you towards something wonderful. Whether it’s a treat for yourself, a gift for someone dear, or someone you barely know (we’ve all been there!), she is always ready to help!

I know what I’m looking for but don’t see it. Can you order it for me?

Possibly. Because our pieces are handmade, they sometimes go out of stock. If you don’t see a piece you are looking for, please email us at villageshopwhitefish@gmail.com or call us at 406-862-3200 and we will be more than happy to contact the designer and special order the piece for you if it is available. Expedited special orders may incur additional charges.

How can I be sure a piece will fit? Do you do custom sizing?

Yes. We want to make sure your favorite piece is the perfect fit. Please ask if you have questions about ring sizes, chain lengths, etc.

If we need to do a custom alteration, you can expect about 4-8 weeks for delivery. If there is a situation in which you need the item sooner, please contact us and we will do our best to expedite your order. There may be additional charges for some alterations.

Rings: If the ring you wish to purchase is not shown to be available in your size, please contact us about resizing or special-ordering options. We don’t want you waiting any longer than you have to so we strongly recommend taking the time to ensure the accuracy of your ring size before the order is placed. Email or call us and we will gladly walk you through the sizing process.

All special orders and custom alterations must be paid in full before the order is processed. These are considered final sales and cannot be returned or exchanged. Special orders can be canceled only within 2 business days of being placed.

What if I need a piece repaired?

If an item you purchased here is in need of a repair, please contact us. We will gladly send your jewelry to the artist for repair. There may be a charge for the repair, depending on the materials and labor required.

What if I find the same piece somewhere else at a lower price?

For those pieces that are not one of a kind, if at any time you find it somewhere else at a lower price, let us know and we will match it! We are committed to offering the best pricing for our customers and are happy to make such adjustments if possible. (This excludes eBay and sale items from other stores and is up to our discretion.)

Do items ever go on sale?

While it primarily applies to in-store items, we do mark down a few items on our website during that time. Items may be marked down further and new items may be added over the course of the sale. Please note, however, that we do not offer price adjustments if an item is discounted further after purchase. All sale items are final sale and cannot be returned.

What types of payment do you accept?

We accept all credit cards and paypal

Is there sales tax?

No. Since we are an Montana business, there is NO sales tax applied to any online purchases.