Returns & Exchanges
Can I return something if it wasn’t quite right after all?
Yes! We want you to love each and every one of your purchases from The Village Shop! If for any reason you are not happy with your purchase, we will gladly accept a return within 10 days of receipt. However, all special orders, exchanged items, and sale items are FINAL SALES and cannot be exchanged or returned.
For authorized returns, we will credit you for the amount of the item minus any shipping charges. The item must be shipped to us in the original packaging, unworn and in perfect condition. Any item arriving after 10 days from your receipt or without a receipt will only be eligible for store credit or exchange, at our discretion.
If you need to cancel an order after it has been processed, just let us know! If it has already shipped, you will be responsible for the shipping charges.
All returns of online purchases require a Return Authorization prior to sending it back; otherwise, we will not accept the package. Please email your request to firstname.lastname@example.org with the following information: Name, email address, phone number, name of item, reason for return, type of return requested (exchange, refund, or store credit) and original purchase date.
Once you have received your RA number, please return your item along with your original receipt, prepaid and insured to:
The Village Shop
201 Central Avenue
Whitefish, MT 59937
*We do not accept COD packages. We are not responsible for any lost or damaged packages so please send your item via insured mail.